Privacy Policy

This Privacy Policy explains how Glevum Driveway Cleaning collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Glevum Driveway Cleaning
Chapel Hill
Berkeley
Newport, Gloucestershire
GL13 9PZ
Email: hello@glevumdrivewaycleaning.co.uk

We are the data controller responsible for your personal data when you contact us, request a quotation, book a service, or use our website.

2. What Data We Collect

We may collect and process the following information:

• Your name and contact details (phone number, email, postal address)
• Details relating to your enquiry or driveway cleaning service
• Billing and payment details where applicable
• Website usage data such as IP address and browser type (via cookies)

3. How We Use Your Information

We use your personal data to:

• Provide and manage driveway cleaning services
• Respond to enquiries and provide quotations
• Arrange site visits and communicate with you
• Maintain business records and meet legal obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual: To provide agreed services
• Legal obligation: To comply with tax and regulatory requirements
• Legitimate interests: To operate and improve our business
• Consent: Where you have given clear permission (e.g. marketing communications)

5. How We Store and Protect Your Data

Your data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss or misuse. Access is limited to those who need it to carry out business operations.

We do not store card payment details directly — payments may be handled by secure third-party providers.

6. How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil the purposes it was collected for, including legal, accounting and reporting requirements.

Typically, customer and enquiry data may be retained for up to 6 years in line with tax and business record obligations.

7. Sharing Your Data

We do not sell or share your personal data for marketing purposes. We may share limited data with:

• Service providers (e.g. payment processors, accountants)
• Legal or regulatory authorities where required
• Insurers or professional advisors in the event of a dispute or claim

8. Cookies and Website Analytics

We may use cookies to improve website functionality and understand how visitors use our site. You can control or disable cookies through your browser settings at any time.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data in certain circumstances
• Object to or restrict how your data is processed
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Contact Us

If you have any questions about this Privacy Policy, please contact us using the details below:

Glevum Driveway Cleaning
Chapel Hill
Berkeley
GL13 9PZ

Office 01452 371300
Barbara 07803 018 790
Ray 07711 268 038
hello@glevumdrivewaycleaning.co.uk